WE ARE COMMITTED TO DELIVERING YOUR ORDER ACCURATELY, IN GOOD CONDITION, AND ALWAYS ON TIME.
Craftghar.com is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Speed post.
How the delivery charge is calculated for multiple units?
The shipping charge is specified separately for every product. For multiple products ordered the programme adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products.
Our prices are all inclusive. All taxes are included with the list prices except Octroi, if applicable in your region. There will be an Extra Octroi charges for shipment to Maharashtra Region. Any Octroi payment is payable by the customer to courier company if requested by them.
How long does it take for an order to arrive?
Orders are dispatched within 2 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 7 to 8 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
Tracking All Deliveries ?
Since we are using repeated courier agencies for delivery of products, and each has their own tracking system for shipment We will provide you with the docket number and courier agency web link to trace your products shipping status .
What if I the product is received in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91-7982430067 or email us at support@Craftghar.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost on stock availability or you may choose any other product in case of out of stock . Please make sure that the original product tag and packing is intact when you send us the product back.
Shipping Policy in Detail
- Our shipping and delivery lead times vary by destination, and the typical lead times are as shown below:
|Destination||Shipping Time (A)||Delivery Time (B)||Total time for delivery (A+B)|
|Mumbai||1-2 working days||3-5 working days||4-7 working days|
|U.P/West Bengal||2-3 working days||6-8 working days||8-11 working days|
|Rest of India||2-3 working days||3-4 working days||5-7 working days|
- As mentioned above, we ship most items within 3-5 working days of the order. However in some cases, we may take longer, up to 7 working days, to ship the order as we may have to procure it from some other stores or our suppliers. In the unlikely event that we are not able to ship your order completely within 7 working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment*.
- We ship on all week days (Monday to Saturday), excluding public holidays.
- To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies
- While we strive hard to deliver on time, due to the load with the couriers, estimate a delay of 2-3 days.
- While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
- If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care or at support@Craftghar.com mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
- Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations
In the event we have to cancel any items in your order, if you have paid using a credit card your credit card shall not be charged for the above cancelled item(s). If you have paid using a debit card/net banking, your bank shall be instructed to refund the amount within 2 working days. However, the actual credit to your account will depend on your banks processing time, which may be 7-15 days. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same
Do you deliver internationally?
Craftghar does deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We use DHL, DTDC, India Post or FEDEX to deliver your shipments safely and timely to you.
Who would be responsible for paying local taxes in countries outside of India?
Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.